Application and Customer Support (m/f/d)
To strengthen our team in Berlin, we are looking for an Application and Customer Support Specialist to start as soon as possible, ideally on a full-time basis.
We invite you to actively shape innovation and digitalization and to grow together with us! What are you waiting for?
Your area of responsibility:
- Application Support: You will serve as the primary point of contact for our internal and external users and provide support for our software solutions through various support channels, such as phone, email, chat, and the help desk.
- 2md-Level Support: You will analyze and resolve complex support requests, identify the causes of errors, and develop sustainable solutions to technical issues.
- Ticket and Incident Management: You prioritize and coordinate incoming support tickets, perform error analyses, and oversee the resolution process until the issue is successfully resolved.
- Collaboration with Software Development: You will work closely with our development teams, document error scenarios, and help drive the continuous improvement of our applications.
- Release and Application Support: You will oversee software updates and releases, configure applications, and ensure their stable and successful deployment.
- System Monitoring: You will monitor our applications and systems, identify potential issues early on, and take appropriate action to ensure smooth operations.
- User and Permission Management: You manage user accounts as well as role and permission structures in our applications and ensure they are properly maintained.
- Documentation and Process Optimization: You will create technical documentation and knowledge articles, support knowledge transfer, and contribute your own ideas to the continuous improvement of our support processes.
What you bring with you:
- You have a strong technical aptitude and enjoy familiarizing yourself with complex software solutions and new technologies.
- They analyze technical issues in a structured manner, quickly identify connections, and develop sustainable solutions.
- You work independently, meticulously, and with a focus on solutions, and you maintain a clear overview even in challenging situations.
- You value collaboration with colleagues as well as internal and external users, and you stand out for your service- and customer-oriented approach to work.
- They communicate clearly, professionally, and in a manner appropriate to their audience, and actively participate in professional discussions within the team.
- You have a very good command of written and spoken German, as well as a good command of English for working in a technical environment.
What we offer you:
- Permanent, full-time position with flexible working hours, the option of a four-day workweek, and the ability to work remotely
- Comprehensive mental health coaching program in collaboration with an external partner
- Personalized professional development budget and targeted development opportunities
- A modern, open-concept office in the heart of Berlin with plenty of space for interaction, networking, and collaboration
- Diverse projects at a growing, internationally oriented company in an environment that encourages initiative, creativity, and responsibility.
- A Structured Onboarding Process for a Quick and Successful Start
- Employer-Sponsored Retirement Plans for Long-Term Financial Security
- Access to attractive employee discounts through the corporate benefits platform
- Regular team events and internal training programs
Become part of our success story:
If this job description appeals to you and you meet most of the requirements, we look forward to receiving your detailed application via our online form.
If you have any questions, please feel free to contact us via email .