Contact Center

The Communication Interface at aconium GmbH

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The aconium GmbH contact center is our central interface for answering all inquiries quickly and specifically with in-depth expertise. Thanks to the employees’ many years of experience, the team is a reliable point of contact from the very first contact.

Since 2011, our customers have had the opportunity to use our contact center as part of projects.

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» First Point of Contact

» In-Depth Expertise as a Guarantee of Success

» Contact

First Point of Contact for our Customers

The central task of our contact center is the professional handling of inquiries. As an interface between enquirers and the specialist departments, it enables uniform and fast external communication. On the one hand, the contact center acts as a filter to answer simple inquiries directly, for example. At the same time, it acts as a translator and initiator between enquirers and the specialist departments involved at aconium GmbH. The team manages the communication of external inquiries via telephone, e-mail and fax. At the same time, our employees ensure that inquiries are documented and monitored. Our contact center thus keeps track of all inquiries and answers them in a bundled and effective manner.

Diverse tasks:

  • Advising citizens and stakeholders on broadband expansion
  • Answering questions relating to collective bargaining law
  • Technical support for various conveyor tools and platform applications
  • Expertise in advising on communicative measures and processes

    About

    processed telephone calls in 2023

    About

    Mails processed in 2023

    In-Depth Expertise as a Guarantee of Success

    With the help of a well-networked and attentive contact center, it is possible to test and improve communication measures or the effectiveness of products. We advise our customers on communication measures, create or improve communication processes and evaluate them statistically. We use Cobra CRM to process inquiries and for evaluation.

    Our team consists of interdisciplinary experts with at least ten years of expertise in customer service and complaint management in various areas. As part of the various projects, it is crucial for the contact center to communicate with the inquirers in an appreciative and non-discriminatory manner. With the team’s experience, difficult situations can be clarified in a fair and transparent manner, whereby we always strive for a prompt, informative and substantively correct response in the interests of the client.

    In this way – and we are convinced of this – a long-term and trusting environment is created between the client, the inquirer and us that meets the needs of everyone.

    Contact us

    For further information, please contact Dr. René Daszenies (Team Leader Contact Center) directly:

    Phone: +49 30 22183-2000
    E-mail: r.daszenies@aconium.eu

    Contact us now